Refund policy

We accept return requests for non-personalised items within 30 days of delivery. Items must be unused and in their original packaging.

To request a return, contact sales.us@harrowcollection.com with your order number. Please contact us before sending anything back so we can provide return instructions.

For change-of-mind returns, customers pay return postage. Approved refunds cover the item price paid and any applicable refundable taxes. Original delivery charges are not refunded.

Personalised and engraved items cannot be returned for change of mind. This does not affect your rights if an item is faulty, damaged or incorrect. Contact us with your order number and photographs so we can resolve the issue. We cover necessary return postage for these problems.

Cancellations

Non-personalised orders may be cancelled for a full refund before dispatch. Personalised orders may be cancelled for a full refund before engraving begins. Once engraving has begun, change-of-mind cancellations are no longer accepted.

For an eligible cancellation of your entire order, the refund includes delivery charges.

Refunds

We will notify you when your return has been inspected and whether your refund has been approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to display the refund.

These terms do not limit any rights you have under applicable consumer law, including rights relating to delayed shipment.

Contact: Harrow USA LLC — sales.us@harrowcollection.com