Limited Lifetime Warranty

Harrow Limited Lifetime Warranty

We stand behind the materials and workmanship of Harrow accessories.

Who and what is covered

Harrow USA LLC provides this limited warranty for Harrow accessories purchased directly from shopharrowcollection.com, including personalized products.

Coverage extends to the original purchaser or the person who originally receives the product as a gift. Proof of purchase, such as an order number or gift receipt, is required. No warranty registration is necessary.

How long coverage lasts

Coverage begins when the product is delivered and continues for as long as the original purchaser or original gift recipient owns it. “Lifetime” refers to that person’s ownership, not an estimated product lifespan. Coverage does not transfer through resale.

What is covered

This warranty covers defects in materials or workmanship arising during normal use. Examples include defective stitching, leather separating from its backing because of a manufacturing defect, and failure of attached hardware caused by defective materials or assembly.

What is not covered

This warranty does not cover:

• Natural variations in leather grain or color, patina, or ordinary changes in appearance with use.

• Normal wear, surface scratches, scuffs, stains or fading.

• Accidental damage, misuse, improper storage, or damage caused by unsuitable cleaning products or care.

• Damage caused by an alteration or repair, where that work caused the problem.

• Loss or theft.

Personalization does not reduce your warranty coverage. However, a change of preference or initials entered incorrectly when ordering is not a workmanship defect.

What Harrow will do

For an approved claim, Harrow will repair or replace the affected product at no charge. Replacement may be with an equivalent product, with your agreement, if the original is unavailable.

A replacement for a personalized product includes the original engraving at no additional charge.

If the covered product cannot be repaired and Harrow no longer produces or has stock of a suitable replacement, Harrow will refund the original price paid for the affected product, including its engraving charge where applicable.

For an eligible gift recipient who provides a gift receipt, customer service will arrange payment of the refund directly to the gift recipient.

Harrow pays reasonable shipping costs within the United States for approved warranty claims. Repaired and replacement products remain covered under this warranty for the remainder of the eligible owner’s ownership.

How to make a claim

Contact Harrow USA customer support:

Email: sales.us@harrowcollection.com
Phone: +1 509-381-3920 

Please provide your order number or other proof of purchase, a description of the problem, and photographs showing the affected area. If photographs are insufficient, we may arrange an inspection.

Contact us before returning any product. We will provide the appropriate instructions and return address. Do not send products without return authorization.

Your other rights

This warranty covers the Harrow accessory itself, not damage to a phone or other device used with it. Nothing in this warranty excludes or limits rights or remedies that cannot lawfully be excluded or limited.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Warranty provider: Harrow USA LLC.